Refund policy

30-day returns and exchanges

You may request a return or exchange within 30 calendar days after your order is delivered. Please contact support@pauselio.com before sending anything back. Our customer service team must confirm the return and provide the return instructions first.

Item condition

For non-defective items, returns and exchanges are accepted only if the product is unopened, unused, and in its original packaging. Opened or used non-defective products are not eligible. Items with an inherent defect can be returned even if opening or using the item was necessary to discover the defect. Please retain the original packaging and include it with your return. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

How to request a return

Email support@pauselio.com with your order number, the item you want to return or exchange, and the reason. If the item is defective, describe the defect; photos can help us review the issue. Wait for our confirmation and return instructions before shipping. Pauselio covers the return shipping cost for approved eligible returns. Customer service will arrange the return method. We do not charge a restocking fee.

Authorized return address

Pauselio / AetherCloud Labs LLC
585 S Ferris St
Powell, WY 82435
United States
Please obtain customer service confirmation before sending your return to this address.

Return review and refund timing

We review returned items within 1 business day after we receive them and notify you of the outcome. Once the refund is approved, you can expect the refund to reach the bank account you provide within 1–10 business days. Refunds for our cash-on-delivery orders are made by bank transfer, not automatically reversed through the delivery payment method. Our support team will arrange the bank details needed to make the transfer. Do not send your online banking password, PIN, or verification codes.

Refund amount and shipping costs

For an approved return, we refund the amount paid for the returned product. Original outbound shipping charges are non-refundable for both full-order and partial-order returns, except where a refund is required by applicable law. If your order qualified for free shipping, no original shipping charge will be deducted from your product refund. This is separate from the cost of sending an approved return back to us, which Pauselio covers. There is no restocking fee or refund handling fee.

Exchanges

Exchanges follow the same 30-day request window and item-condition requirements. Contact us before returning the item and tell us which replacement you would like. Exchanges are subject to replacement availability. Approved same-price exchanges are shipped without an additional shipping charge. If the requested replacement is unavailable, you may choose a refund under this policy. Any proposed product price difference will be explained and agreed with you before the exchange is arranged.

Business days and contact

Business days are Monday through Friday, excluding U.S. federal holidays. If you have not received your refund within the stated period, contact support@pauselio.com so we can trace the transfer.