Where do you ship from and deliver to?
We ship from warehouses in the United States and deliver within the United States, including Alaska and Hawaii. Available delivery options for your address are shown at checkout.
How long will my order take to arrive?
Order processing takes 1–2 business days. After dispatch, estimated transit time is 3–5 business days, for an estimated total of 4–7 business days. Business days are Monday through Friday, excluding U.S. federal holidays. These are estimates, not guaranteed delivery dates. If your order is delayed, please contact support@pauselio.com.
How much does shipping cost?
Standard shipping is free on orders with a merchandise subtotal of $25.00 USD or more. Orders below $25.00 USD have a $12.00 USD shipping charge. The threshold is calculated after discounts and excludes shipping and any applicable tax. Your shipping charge and any applicable tax are shown before you place your order.
How do I pay for my order?
We accept cash on delivery. Pay the delivery carrier in cash or by bank card when your order arrives. No online prepayment is required. You pay the order total shown at checkout; we do not add a cash-on-delivery collection fee, payment handling fee, or other service surcharge.
Can I change or cancel my order?
Please email support@pauselio.com as soon as possible with your order number and the change or cancellation you would like to request. We will check the status of your order and explain the available options. Changes and cancellations are not guaranteed.
What is your return and exchange window?
You may request a return or exchange within 30 calendar days after delivery. Non-defective items must be unopened, unused, and in their original packaging. Please contact support@pauselio.com for confirmation and instructions before sending anything back.
Can I return an opened or defective item?
Opened or used non-defective items are not eligible for return or exchange. If an item has an inherent defect, you may request a return even if opening or using it was necessary to discover the defect. Please retain the original packaging and include it with your return. Email us your order number and a description of the defect; photos can help us review the issue. Nothing in our policies limits rights that cannot be excluded under applicable consumer law.
How do I start a return?
Email support@pauselio.com with your order number, the item you wish to return, and the reason. Wait for our confirmation and return instructions before shipping. Customer service will arrange the return method. Our authorized return address is:
Pauselio / AetherCloud Labs LLC
585 S Ferris St
Powell, WY 82435
United States
Who pays for return shipping? Is the original shipping charge refundable?
Pauselio covers the cost of sending approved eligible returns back to us. For an approved return, we refund the amount paid for the returned product. Original outbound shipping charges are non-refundable for both full-order and partial-order returns, except where required by applicable law. If your order qualified for free shipping, we do not deduct an original shipping charge from your product refund. There is no restocking fee or refund handling fee.
How and when will I receive my refund?
We review returned items within 1 business day after receiving them and notify you of the outcome. After approval, your refund will reach the bank account you provide within 1–10 business days. Refunds are made by bank transfer, not automatically reversed through the cash or card payment made at delivery. Our support team will arrange the bank details needed for the transfer. Do not send your online banking password, PIN, or verification codes.
Can I exchange an item?
Yes. Exchanges follow the same 30-day request window and item-condition requirements as returns. Contact us before sending the item back and tell us which replacement you would like. Exchanges depend on availability. Approved same-price exchanges are shipped without an additional shipping charge. If the replacement is unavailable, you may choose a refund under our Return and Refund Policy. Any product price difference will be explained and agreed with you before we arrange the exchange.
How can I contact Pauselio?
Email support@pauselio.com for help with products, orders, delivery, returns, exchanges, or refunds. Our support hours are 9:00 a.m.–6:00 p.m. U.S. Eastern Time (ET). Please include your order number when contacting us about an order.